Download our operational structure
Key stakeholder contacts
Making sure we provide excellent service through the customer journey is extremely important to us. For most day to day queries you will be supported by your designer or project manager. However, if you need additional support, would like to discuss a portfolio of work you are developing or want to share a great idea with us, you can contact our stakeholder team.
Mark Adolphus
Director of Connections
Mark is accountable for all the connections quoted and delivered under the Major Connections Incentive. Mark sits on the Strategic Connections Group working with the ENA, Ofgem and Industry to ensure our connections business is fit for the future.
07875 118004
Neil Madgwick
Head of Service Delivery
Neil is responsible in ensuring that our customer journeys are developed with our customers and that we are focussed on delivering a 10 out of 10 experience for every customer touchpoint across all customer segments.
07875 119389
Adam Lakey
Stakeholder Engagement & Account Manager
Adam is responsible for ensuring a great customer experience of our metered business customers. This ranges from house builders and consultants, through EV installers to commercial developers.
07875 114290
Steve Halsey
Distributed Energy Resources Manager
Steve is responsible for ensuring a great customer experience for our grid scale generation customers. This ranges from consultants and developers to solar generators and battery installers.
07875 116241
Samantha Blake
Connection Services Manager
Sam is responsible for ensuring a great customer experience for any customers looking to place electrical assets in the highway, from streetlights to EV charge posts. This includes local authorities and their contractors and other installers.
07875 117260