Our action plan

Our action plan allows our customers, stakeholders and staff to view the key initiatives that we are delivering. It also provides an opportunity for customers to discover emerging ideas and leave feedback on their priorities.

Action_plan

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ENABLING CONNECTIONS
Disconnections-workshop-scaled

STATUS: In progress

TARGET END: 30.09.2025

Disconnections Workshop

We will be holding a workshop with our interested customers to better understand their needs and co-design a solution with them to improve our disconnections service.

DIGITALISATION & DATA
Trading-Connections-scaled

STATUS: In progress

TARGET END: 31.12.2025

Trading Connections

UK Power Networks will provide a greater level of clarity on the potential demand headroom availability and potential queue position for customers looking to connect.

ENABLING CONNECTIONS
Blue-light-decarbonisation

STATUS: In progress

TARGET END: 31.03.2026

Blue light decarbonisation

Blue Light aims to support the decarbonisation of emergency services by developing and implementing innovative tools and strategies to facilitate their decarbonisation plans.

ENABLING CONNECTIONS
UKPN-Website-Laptop

STATUS: In progress

TARGET END: 30.04.2026

Online customer journey improvements

Following feedback from our customers we will be refreshing the UK Power Networks website and improving the Connections Customer Journey.

NEW PRODUCTS
Click-and-quote

STATUS: On track

TARGET END: 31.08.2026

Click and quote

Online self-service quote solution for work at a specific site.