COMPLETE
CATEGORY: DIGITALISATION & DATA
Smart Gateway application portal
What we will do and why
Implementation of a digital portal to provide an enhanced and simplified customer experience when applying to connect to the network.
Key deliverables
- A single customer portal to complete all applications for connections work.
- A system to enable companies to track the status of all applications in one place
Target outcomes
- 80% adoption by customers
- Enhanced customer experience
- Increased customer satisfaction
Measures of success
- Reduction in time to process applications
- Improvement in customer satisfaction
- Increase in data quality, completeness and accuracy
Planned start:
01.01.2023
Target completion:
31.12.2023
Key milestones:
- Development
- Customer testing
- Go-live
- Business Metrics
Status:
Complete
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