COMPLETE

CATEGORY: DIGITALISATION & DATA

Who’s Who Guide

Whos-who-guide

What we will do and why

Develop a guide that will provide clear points of escalation throughout the Connections application process

Key deliverables

  • Deliver an easy to use guide for customers​
  • Provide details of all UK Power Networks employees relevant to the customers journey​
  • Store document on UK Power Networks website, which can be found here

Target outcomes

  • Customers can find assistance during the connections process quicker and easier

Measures of success

  • High levels of customer satisfaction.
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Planned start:

01.08.2024

Target completion:

30.11.2024

Key milestones:

  • Development
  • Internal testing
  • Customer testing
  • Go live

Status:

Complete

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