COMPLETE
CATEGORY: DIGITALISATION & DATA
Site Information Pack
What we will do and why
The site information pack was designed to provide relevant guidance to those in charge of construction sites, when a connection offer has been accepted.
The guide is being redesigned and updated to reflect stakeholder feedback, technical changes and industry practice.
Key deliverables
- Deliver an easy to use guide for customers.
- Store document on UK Power Networks website.
Target outcomes
- Provide customers with relevant and accurate information at the right point in their journey.
Measures of success
- High levels of customer satisfaction.
Planned start:
01.02.2025
Target completion:
30.04.2026
Key milestones:
- Internal stakeholder reviews
- Content agreed
- Document layout upgrade options
- Final version agreement
- Publication
Status:
Complete
| Date of change | Reason | Description |
|---|---|---|
| 16.10.2025 | Update to publication date |
Publication date changed to 31st December 2025 following customer feedback |
| 31.12.2025 | Update to publication date |
Publication date changed to 30th April 2026 following internal stakeholder feedback |
View other similar initiatives
Status: In progress
Target End: 30.09.2026
Trading Connections
UK Power Networks will provide a greater level of clarity on the potential demand headroom availability and potential queue position for customers looking to connect.
Status: Complete
Target End: 30.11.2024
Who’s Who Guide
Develop a guide that will provide clear points of escalation throughout the Connections application process
Status: Complete
Target End: 31.01.2024
Smart Connect LCT portal
Online LCT application portal providing instant online assessments.