COMPLETE
CATEGORY: DIGITALISATION & DATA
Smart Connect LCT portal
What we will do and why
Further develop our LCT portal in collaboration with our customers to enable more customers to connect and notify their domestic and small business technologies as quickly and conveniently as possible.
Key deliverables
- Multi-technology platform
- Online training material
- Integration with ENA Connect Direct platform
Target outcomes
- New technologies added to our Smart Connect portal in a timely manner
- 80% of all domestic notifications approved instantaneously
- All installers trained and using Smart Connect
Measures of success
- 95% customer satisfaction with our service
- Improved installer uptake
- LCTs energised in line with customer expectations
Planned start:
01.01.2022
Target completion:
31.01.2024
Key milestones:
- Development
- Customer testing
- User testing
- Go-live
- Business metrics
Status:
Complete
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