IN FLIGHT
CATEGORY: NEW PRODUCTS
Click and quote
What we will do and why
Develop an online self-service solution to accelerate the quotation process for relevant and authorised ICPs where more than one ICP is competing for work at a specific site.
Key deliverables
- Allow ICPs to interrogate similar quotes for the non-contestable works at a given site for a given demand.
- Make formal applications online and receive instantaneous quotations based on previous requests for a given demand.
Target outcomes
- Quicker LC15 quotations.
- High levels of consistency between similar application requests.
- Increased efficiency and reduction in duplicate workload.
Measures of success
- Reduction in total LC15 quotation volumes.
- High levels of customer satisfaction.
- Reduction in average time to quote (ATTQ).
Planned start:
01.04.2023
Target completion:
31.12.2025
Key milestones:
- Customer engagement
- User journey
- Product development
- User acceptance testing
- Go-live
Status:
On track
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