COMPLETE
CATEGORY: NEW PRODUCTS
Phased connections
What we will do and why
Develop a product that enables customers to accept an offer where the capacity increases over time to an agreed profile. This improves the efficiency of network planning and reduces the upfront and O&M costs for the customer.
Key deliverables
- Connections policy with requirements and process.
- BAU product offering.
- Systems to monitor phased connections activity.
Target outcomes
- Greater efficiency in network planning.
- Early view of long-term forecasts of applicable connections.
- Flexibility to accelerate or decelerate build as forecast change.
- ‘Dig once’ approach to key infrastructure projects.
Measures of success
- High levels of customer satisfaction.
- Take up of product for appropriate projects.
Planned start:
01.04.2023
Target completion:
31.12.2023
Key milestones:
- Customer engagement
- User journey
- Product development
- Policy and procedure
- Go-live
Status:
Complete
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