COMPLETE
CATEGORY: NEW PRODUCTS
HV Autoquote
What we will do and why
Deliver an online self-service tool that provides customers with connection offers for 300kVA to 1MVA applications and budget estimates for those between 1MVA and 2.5MVA.
Key deliverables
- Integrated geospatial tool for customer optioneering.
- Acceptable connection offers for customers.
- Integration into Smart Gateway application portal.
Target outcomes
- Support delivery of the 40% increase in connection activity.
- Improve customer service and reduce average time to quote (ATTQ).
Measures of success
- Increased customer uptake.
- Improved customer satisfaction scores.
- ‘Day Zero’ quotes.
Planned start:
01.09.2022
Target completion:
31.12.2024
Key milestones:
- Development
- Customer testing
- User testing
- Go-live
- Business metrics
Status:
On track
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