IN FLIGHT
CATEGORY: ENABLING CONNECTIONS
Disconnections Workshop
What we will do and why
Customers have informed us that there is room for improvement in our disconnections process. We are keen to better understand their needs and co-design a solution with them to improve our service.
We will be holding a workshop with our interested customers to understand the issue, from this we hope to devise a workplan and a set of actions to improve the process.
Key deliverables
- Hold a customer workshop.
Target outcomes
- Understand the customers issues and attribute actions to them.
Measures of success
- A customer endorsed workplan.
Planned start:
01.04.2025
Target completion:
30.09.2025
Key milestones:
- Arrange the workshop
- Hold the workshop
- Analyse findings
- Share and agree next steps
Status:
In progress
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