IN FLIGHT
CATEGORY: ENABLING CONNECTIONS
Online customer journey improvements
What we will do and why
Following feedback from our customers we will be refreshing the UK Power Networks website and improving the Connections Customer Journey.
Key deliverables
- Make a simple to use interface to improve the overall customer journey.
Target outcomes
- A more efficient process to make it faster and easier for customers to access what they need.
Measures of success
- A higher level of customer satisfaction.
Planned start:
01.04.2025
Target completion:
30.04.2026
Key milestones:
- Customer feedback on existing user experience
- Internal stakeholder reviews
- Draft website
- User testing
- Final updates
- Launch
Status:
In progress
| Date of change | Reason | Description |
|---|---|---|
| 09.03.2026 | Cost Estimator Tool |
We have launched our new cost estimator tool, you just need to enter your postcode and total load and we’ll provide an indication of how much this work may cost, based on similar projects in your area. You can access the tool here. |
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