COMPLETE
CATEGORY: NEW PRODUCTS
Export MPAN finder
What we will do and why
Develop online search tool to allow relevant customers to find their export MPAN to enable them to sign up to a SEG tariff with a supplier in a timely manner.
Key deliverables
- Online search tool.
- Minimal data requirements.
- Maintain data privacy.
Target outcomes
- Instantaneous search functionality.
- Automatic updates form Smart Connect database.
Measures of success
- High levels of customer satisfaction.
- Reduction in phone and email queries.
Planned start:
01.04.2023
Target completion:
31.12.2024
Key milestones:
- Customer engagement
- User journey
- Product development
- User acceptance testing
- Go-live
Status:
Complete
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