COMPLETE
CATEGORY: ENABLING CONNECTIONS
Milestone management
What we will do and why
Develop processes and systems that enable staff and customers to track project milestones in a consistent and transparent way, keeping shovel ready projects at the front of the queue.
Key deliverables
- Connections policy with requirements and process.
- System to track project milestones.
- Mechanism to move people in the queue as appropriate.
Target outcomes
- Shovel ready projects are connected more quickly.
- Capacity released where customers unable to meet milestones.
Measures of success
- High levels of customer satisfaction.
- Volume of customers projects connected.
- MW of capacity released from the queue.
Planned start:
01.04.2023
Target completion:
31.10.2023
Key milestones:
- Customer engagement
- Product development
- Policy and procedure
- System development
- Go-live
Status:
Complete
View other similar initiatives
Status: In progress
Target End: 30.09.2025
ENA Fleet Decarbonisation Guide
Cross-industry initiative to enable any fleet operator to find the right support.
Status: In progress
Target End: 30.04.2026
Online customer journey improvements
Following feedback from our customers we will be refreshing the UK Power Networks website and improving the Connections Customer Journey.
Status: In progress
Target End: 30.09.2025
Disconnections Workshop
We will be holding a workshop with our interested customers to better understand their needs and co-design a solution with them to improve our disconnections service.