Our action plan

Package to enable customers to complete their own curtailment studies.

Stakeholders have requested that UK Power Networks provide greater visibility of potential fixed costs associated with connections when making an application. This is due to the new meter charging regime.

The Connections process over 70kVA guide was designed to provide relevant guidance to make the connections process clear to customers and ensure they have all the relevant information needed before submitting their application. We will review and update the guide to ensure the process is up-to-date and include additional information such as changes to the application process and connections agreements.

We are updating and improving our Building Network Operator (BNO) Guide.

We are redesigning our site information pack to reflect stakeholder feedback.

Customers have informed us that there is room for improvement in our disconnections process. We are keen to better understand their needs and co-design a solution with them to improve our service. We will be holding a workshop with our interested customers to understand the issue, from this we hope to devise a workplan and a set of actions to improve the process.

Cross-industry initiative to enable any fleet operator to find the right support.

Online self-service quote solution for work at a specific site.

Blue Light aims to support the decarbonisation of emergency services by developing and implementing innovative tools and strategies to facilitate their decarbonisation plans.