Our action plan

We are updating and improving our Building Network Operator (BNO) Guide.

We are redesigning our site information pack to reflect stakeholder feedback.

The Connections process over 70kVA guide was designed to provide relevant guidance to make the connections process clear to customers and ensure they have all the relevant information needed before submitting their application. We will review and update the guide to ensure the process is up-to-date and include additional information such as changes to the application process and connections agreements.

We will be holding a workshop with our interested customers to better understand their needs and co-design a solution with them to improve our disconnections service.

Cross-industry initiative to enable any fleet operator to find the right support.

Online self-service quote solution for work at a specific site.

UK Power Networks will provide a greater level of clarity on the potential demand headroom availability and potential queue position for customers looking to connect.

Blue Light aims to support the decarbonisation of emergency services by developing and implementing innovative tools and strategies to facilitate their decarbonisation plans.

Following feedback from our customers we will be refreshing the UK Power Networks website and improving the Connections Customer Journey.